Claimed Jobs — who has what
Next 90 days, project number assigned at accept for accounting. "Unassign" takes a job off a cleaner and reopens it — the cleaner is emailed and it never counts as a strike.
| Project # | Property | Checkout | Cleaner | Status | Rate | Accepted | |
|---|---|---|---|---|---|---|---|
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Payouts — completed & unpaid
Grouped by cleaner. Pay them however you normally do (Zelle, Venmo, cash, payroll), then tap "Mark Paid" so it drops off next time — this never moves any money.
Open Turnovers — needs a cleaner
Not yet claimed by anyone. New jobs are visible only to priority cleaners for the first 12 hours, then open to everyone.
| Property | Checkout | Access | Action |
|---|---|---|---|
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Deactivated Turnovers
Hidden from the cleaning schedule entirely — use this for a checkout that turns out not to need cleaning (e.g. an Airbnb block that still slipped through as a turnover).
| Property | Checkout | Deactivated | Action |
|---|---|---|---|
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Registered Cleaners
Two late cancellations (less than 24 hours before the project start) auto-deactivates an account — canceling with more notice doesn't count. Priority cleaners get first access to new jobs for 12 hours before everyone else. Stay Length controls which guest stays each cleaner sees: short (1-2 nights), long (3+ nights), or both. New cleaners start on long stays.
| Name | Contact | Late Cancellations | Status | Priority | Stay Length | Regions | Registered | Action |
|---|---|---|---|---|---|---|---|---|
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Email All Cleaners
Send an announcement to every active cleaner from hello@kozyathome.com. Cleaners are BCC'd, so they can't see each other's addresses. The preview on the right is exactly what they'll get. Send yourself a test first (use an address other than hello@ — Gmail files mail it sends to itself under Sent, not the Inbox).
# Heading for a section title ·
- item for a bullet point ·
**bold** for bold ·
- [gold] item for a bullet with a colored bar ([gold] [green] [grey] [red], same colors as the timeline).
Every email ends with an "Open the Cleaning Schedule" button.
Activity Log — canceled & declined
Most recent first. "Late Cancellation" = canceled within 24 hours of the project start (counts toward the two-strike deactivation); "Canceled" = canceled with more notice (no strike); "Declined" = passed on an open job without claiming it; "Guest Canceled" = the guest canceled their reservation after a cleaner had already claimed it — the cleaner was emailed automatically and it never counts as a strike; "Unassigned by Office" = the office took the job off the cleaner from this dashboard (no strike).
| Project # | Type | Property | Checkout | Cleaner | When |
|---|---|---|---|---|---|
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